How we work
Our clients tell us that we don’t talk like other accountants. That’s because we avoid financial jargon – and we ask a lot of questions.
Getting to know you
And we’ll listen to you to learn where you struggle, to see what frustrates you – and to understand where we can help unpick some of the problems that are slowing you down.
Have we understood you?
“After our first conversation on the phone, Gill visited the shop for a meeting the following week and took the time to get to know me, the business and go through the current paperwork.”
Director | Quay Pets and Aquatics Ltd
Putting you in the picture
Our clarity and transparency mean you’ll always know what to expect and when. We don’t believe in big annual bills. They make life difficult and make it hard to budget with confidence. That’s why our clients pay a set monthly fee, which differs according to the size of their business, but which is set and agreed at the start of our working together. So there are no hidden costs and no nasty surprises. And you can get back to work with the peace of mind that everything is under control.
Why monthly updates? And monthly payments?
There are no hidden charges when you work with us. We’ll assess what we need to do to keep your business ticking over, and we’ll discuss what’s needed to get you to the point where we can start a monthly billing schedule, so there’ll never be an invoice that you weren’t expecting. And everything is discussed and clarified from the start.
“Gill speaks in everyday terms, not accountancy jargon, and she makes everything clear and simple, so I always know what I need to do and when.”
Vikki Ross Writes Ltd